FAQ
Frequently Asked Questions
How long does shipping take?
We offer free shipping worldwide. Orders are processed within 1-3 business days. Estimated delivery times: US 7-12 business days, Canada 10-15 business days, Australia and Europe 12-20 business days, Rest of World 15-30 business days.
Do you ship internationally?
Yes! We ship to most countries worldwide with free shipping. If your country is not available at checkout, contact us and we will do our best to help.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Customers are responsible for return shipping. See our Return & Refund Policy for details.
How do I track my order?
You will receive a tracking number via email once your order ships. Tracking may take 24-48 hours to update after shipment.
Will I have to pay customs duties?
International orders may be subject to customs duties or taxes imposed by your country. These charges are your responsibility and are not included in the product price or shipping cost.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Shop Pay, PayPal, Apple Pay, Google Pay, and Venmo.
Can I cancel my order?
Orders can be cancelled free of charge within 24 hours of placing the order. After 24 hours, the order enters processing and may not be cancellable.
What if I receive a damaged or defective item?
Contact us within 7 days of delivery with a photo of the product. We will arrange a replacement or full refund at no cost to you.
How do I contact customer support?
Email us at ellecorp2026@gmail.com or use our Contact page. We respond within 24-48 business hours.